STEPS to a THANK YOU
Step 1: Start small. In a small organization, you probably already know who excelled that week, but if your organization is big enough, have your managers send you a list of names for excellent people the week before. Select a handful of individuals from the list. I would aim to do 3-5 % if your organization has over 100 employees.
Step 2: Set aside time to handwrite the “Thank you.” Yes, I said handwrite, do not have an assistant or the computer do this for you. It is more meaningful and requires more thought and investment if written. I know you are going to say you do not have time. I understand you have multiple meetings to attend, and your day is hectic. However, that is the point. If the leader can find time to say,” thank you,” how can a team member not find time to be excellent at their job.
“A Handwritten thank you shows the receiver they have value.”
Step 3: Start with the person’s name and thank them for what they did. Do not use this to show how great you are or sell (if writing to a customer). It is only about the value of the person. When I send a “thank you” note to a client, I do not include flyers, business cards, or even branded letterhead. It is just a simple “thank you” card with a handwritten note of appreciation from the store.
Step 4: Send the card to the individual. Take the time to send the card to the individual. I prefer to send it out once written as I tend to forget. It is okay to send it through interoffice mail, if sealed. But I prefer to send it to the employee’s home through the US post office. Ensuring they see it and understand it is not about the company but their service and expertise.
Step 5: The final step is probably the most important. Repeat the process next week. Continue this process consistently as John Maxwell often says, “Consistency Compounds.” The more consistent you are, the more value you add to your team. You show them they are valued, and the culture of appreciation and support will become a standard for your organization. Even encourage other leaders around you to do the same. If your organization is small and you can send a card to everyone in less than a year, restart the process. If you only get to a few team members by the end of the year, that is okay. Restart the process the next year and increase the percentage by 2%.